GENERAL VOTING INQUIRIES
Q: I tried to vote and did not receive the security code, where is it?
A: Please check your SPAM folder. Codes are sent from a 3rd party vendor named CitySpark Support and sometimes get sent to SPAM.
Q: How many rounds of voting are there?
A: There are TWO rounds of voting
During the first round, also called the nomination round, you can write in absent businesses and individuals and your write in nomination will count as your vote. Or if the nominee you wish to vote for is already present, you may simply vote for them instead.
During the second round, also called the finalist round, only the businesses and individuals that received enough votes/nominations in the previous round are advanced and no new write ins are allowed. The finalists that advance to the final round then compete one last time to determine the results.
Q: Do I have to vote in both the nomination and finalist round?
A: If a nominee advances to the final round and you wish to support them then yes, you will need to vote in both rounds. Voting totals reset to zero at the start of the final round.
Q: Why does the ballot page direct me to another website to vote?
A: Voting is being conducted using a 3rd party platform that applies enhanced security measures to better ensure valid voting activity. Your information is secure.
Q: Am I buying or signing up for anything by voting?
A: You are not buying anything by voting, but registering to vote does include opt-in consent to be added to free email newsletters and other communications from The Roanoker. You may opt out of these communications at any time using the unsubscribe link at the bottom of every email.
Q: Why do I see a nomination more than once in the same category?
A: During the nomination round write-in responses occasionally create a temporary secondary listing. These additional listing are merged over time, pending manual review, which is typically completed within 72 business hours.
Q: I noticed a business that is closed on the ballot, what should I do?
A: While extensive efforts are made to remove closed businesses from the ballot, some occasionally slip through the cracks. Please report it using the form below. Thank you.
BUSINESS INQUIRIES
Q: Why isn’t my nominee / business appearing on the ballot?
A: During the nomination round registered nominees / businesses will appear on the ballot in the categories they requested within 72 business hours, pending review and approval by The Roanoker in each instance. If you believe your registered business is missing, please try clearing your browser historyand check again before reporting it to us using the form below. If you have NOT registered, you are NOT guaranteed to appear on the ballot, but you can still be nominated via the write-in fields.
During the finalist round only the businesses that received the highest number of nomination votes AND met minimum threshold requirements are listed on the ballot, and all write-in activity is closed.
Q: I registered my business but did not show up on the final ballot – is that because there weren’t enough nominations for my business to be counted in the finalist round?
A: The finalists who advance are those that receive the highest number of nominations AND meet a minimum threshold requirement. If your business does not appear on the final ballot, it is because it did not meet the minimum requirement, or it was outpaced by other nominees in its category.
Q: What is the minimum nomination threshold needed to advance?
A: That information is confidential, but individual category thresholds are set on a sliding scale to ensure fairness to smaller / niche businesses.
Q: What is registration?
A: Please click here for more details.
Q. Where do I register?
A: Please click here to register.
Q: I did not receive a security code when I tried to register my business, where is it?
A: Please check your SPAM folder. Codes are sent from a 3rd party vendor named CitySpark Support and sometimes get sent to SPAM.
Q: I purchased a custom voting link, how do I get it?
A: The link appears on screen right after you purchase it and is included in your email receipt. If you did not save it and need it sent to you please let us know using the form below.
Q: My custom voting link stopped working, what do I do?
A: Please let us know using the form below and we will troubleshoot it for you.
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